Module 2: Basic Caring — Communication

Be quick to listen, slow to speak.

— James 1:19

Module 2 · 5 short parts

What's in this module

This module is split into 5 short parts, so you can work through it a little at a time. Read them in order, or jump to whichever one you need — each links on to the next, and the assessment comes at the end of the final part.

Part 1

Communication skills: listening

  • Attending
  • What kind of listening?
Read Part 1
Part 2

Communication skills: responding

  • Paraphrase
  • Questions
  • Questions to avoid
  • A few other things
Read Part 2
Part 3

Understanding feelings

  • Identifying and reflecting feelings
Read Part 3
Part 4

Personal communication styles

We all have our own style of communication. Sometimes it's effective; at other times it can be very ineffective, if not hurtful…

Read Part 4
Part 5

Some additional ideas

  • Prompts
  • Don't be afraid of silence
Read Part 5

Ready to begin?

Start with Part 1, and work through at your own pace — the assessment is waiting at the end.