Module 2 · Part 5 of 5

Some additional ideas

Communication skills: listening Communication skills: responding Understanding feelings Personal communication styles Some additional ideas ← Back to Module 2

Here are some further ideas you may find useful when talking with your friend, to help you explore their circumstances further.

Prompts

Sometimes it's necessary to prompt a person to continue with their story. Phrases you can use: "Please continue… I see… OK… That's interesting… Tell me more… So… Really… Yes… Go on… Indeed."

Don't be afraid of silence

Silence can be uncomfortable for you, but your friend may be:

Ready for the assessment?

That's all 5 parts of Module 2 — try the Statement work page now.